Problem: Users struggled to make content from Inkling accessible. 3 out of 5 users lacked the devices they needed for viewing content in Inkling. When users attempted to print documents they had extremely limited options. Documents would output with awkward page breaks, missing images, and interactive content was all messed up.

Solution: I designed an improved user experience that allowed users to print bundles of content at once 21% faster. The UI now informed users of system status and limitations. 75% of users approved of the PDF output quality.

Risk to Business: Tablets are expensive and printing offers businesses a cheaper and convenient way to mass produce content. Employees often outnumber the amount of available devices or licenses purchased. If users are barred from accessing the content they need the value and adoption of Inkling would drop.

I lead the design for this project including research, ideation, prototyping, testing, and handoff.

I collaborated with a Product Manager and Lead Engineer on business and technical feasibility requirements.

I was supported by a UX Researcher and Design Manager.